Quality Policy

Η St. Luke's Hospital responding to the modernization of services in the health sector, which is required by national and international standards, European standards and current legislation, decided to implement a Quality Management System according to EN 15224:2016 & ISO 9001:2015.

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The Quality Management System of the Clinic covers according to ISO 9001-2015 & EN 15224:2016 the Provision of Nursing, Therapeutic and Administrative Services in all the processes of the Clinic, Implementation of Clinical Studies and was designed according to the needs and objectives of the Clinic, as well as in accordance with Legal and Regulatory requirements.

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Satisfying and ensuring the trust and requirements of patients, their relatives and insurance providers through the fulfilment of defined quality standards and conscientiousness and consistency are the basic principles of the clinic. The overall objective is to provide high quality services, taking into account the achievements of advances in the field of medicine. More specifically, the clinic seeks:

• the organisation of the services provided in a way that ensures the highest possible reliability of the results, as well as the creation of a sense of security and confidence in the whole range of analyses provided by the clinic,
• the coordination and monitoring of all supporting activities of the clinic's operation, in order to maintain a high and reliable level of service,
• the continuous training and coaching of staff, so that they are able to cope with the requirements of their work in accordance with the principles and standards set by the Management and the Quality System,
• the continuous improvement of the services provided and the overall operation of the Quality System through the regular monitoring of its effectiveness and suitability,
• the application of the most modern scientific methods 
• the implementation of the clinical risk management process, including clinical risk management,
• respect for the specificities of patients and their personal data,
• adherence to ethical values, morals and ethics and quality characteristics and requirements in health care services and safety to all domestic and international patients and other clients and stakeholders,
• the continuous improvement of the Quality Management System and the operation of the clinic through the effective use of the following tools:
• Defining and reviewing quality objectives.
• Management Review.
• Internal Inspections.
• Corrective and Preventive Actions.
• Systematic analysis of data resulting from quality records. 

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In order to achieve the above objectives, all the necessary references have been made in the documentation of the Quality Management System. Through systematic planning, process control and continuous improvement of all activities, the principles of the Clinic are fulfilled.

The Management is committed to providing the infrastructure and equipment deemed necessary for the implementation of its work. Each employee is responsible for the quality of his/her own work and it is imperative that he/she contributes to the management of quality, product safety and the achievement of the set objectives. For this reason, all employees, according to their responsibilities, are informed about the Quality Management System and act demonstrably in accordance with the established rules. 

Processes, flows and actions that do not guarantee the fulfilment of the objectives set are immediately interrupted by those responsible, root cause analyses are carried out and the required improvement measures are defined. The policy shall be reviewed annually.

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For the Clinic

Demosthenes Katsarkas

Director

01.03.2023

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