Quality Policy

Η St. Luke's Hospital responding to the modernization of services in the health sector, which is required by national and international standards, European standards and current legislation, decided to implement a Quality Management System according to EN 15224:2016 & ISO 9001:2015.

The Quality Management System of the Clinic covers according to ISO 9001-2015 & EN 15224:2016 the Provision of Nursing, Therapeutic and Administrative Services in all the processes of the Clinic, Implementation of Clinical Studies and was designed according to the needs and objectives of the Clinic, as well as in accordance with Legal and Regulatory requirements.

Satisfying and ensuring the trust and requirements of patients, their relatives and insurance providers through the fulfilment of defined quality standards and conscientiousness and consistency are the basic principles of the clinic. The overall objective is to provide high quality services, taking into account the achievements of advances in the field of medicine. More specifically, the clinic seeks:

In order to achieve the above objectives, all the necessary references have been made in the documentation of the Quality Management System. Through systematic planning, process control and continuous improvement of all activities, the principles of the Clinic are fulfilled.

The Management is committed to providing the infrastructure and equipment deemed necessary for the implementation of its work. Each employee is responsible for the quality of his/her own work and it is imperative that he/she contributes to the management of quality, product safety and the achievement of the set objectives. For this reason, all employees, according to their responsibilities, are informed about the Quality Management System and act demonstrably in accordance with the established rules. 

Processes, flows and actions that do not guarantee the fulfilment of the objectives set are immediately interrupted by those responsible, root cause analyses are carried out and the required improvement measures are defined. The policy shall be reviewed annually.

For the Clinic

Demosthenes Katsarkas

Director

01.03.2023